Frequently Asked Questions
Everything you need to know about shopping with Vault X EU
Where do you ship from and how long does it take?
All orders are dispatched from our European fulfillment centers. Delivery typically takes 3-5 business days depending on your location within the EU.
What is your return policy?
We offer a 30-day return policy. Items must be returned in their original packaging and in unused condition to be eligible for a full refund.
Are your products PVC-free and archival safe?
Yes, all Vault X protection products are made from archival-safe, acid-free, non-PVC materials to ensure your collection remains in pristine condition.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment options such as Klarna and iDEAL.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and unique tracking number to monitor your shipment's progress.
Do you offer wholesale or bulk discounts?
Yes, we provide specialized pricing for retailers and bulk purchasers. Please contact our support team with your requirements for more information.